PATIENT SATISFACTION RESULTS
Mean ratings (5=highest)
(Total Sample and by Gender)
On all characteristics, the practice is highly rated; close to ideal ratings are evidenced, with no measurable gender differences.
| Total | Male | Female | |
|---|---|---|---|
| Ease of making appointments | 4.8 | 4.7 | 4.8 |
| Physician listens to you | 4.8 | 4.8 | 4.8 |
| Physician answers all your questions | 4.8 | 4.8 | 4.8 |
| Physician gives you good advice and treatment | 4.8 | 4.8 | 4.8 |
| Nurses/medical assistants friendly/professional | 4.8 | 4.8 | 4.8 |
| Cleanliness of facility | 4.8 | 4.8 | 4.8 |
| Comfort and safety while waiting | 4.8 | 4.8 | 4.8 |
| Privacy | 4.8 | 4.8 | 4.8 |
| Likelihood of referring friends/family | 4.8 | 4.8 | 4.8 |
| Nurses/medical assistants answer all questions | 4.8 | 4.8 | 4.8 |
| Physician takes enough time with you | 4.8 | 4.7 | 4.8 |
| Hours center is open | 4.6 | 4.7 | 4.6 |
| Convenience of center’s location | 4.6 | 4.6 | 4.6 |
| Prompt return of telephone calls | 4.6 | 4.7 | 4.6 |
| Collection of payment | 4.6 | 4.6 | 4.5 |
| Location for visits or testing | 4.6 | 4.6 | 4.7 |
| Time in waiting room | 4.5 | 4.6 | 4.5 |
| Time in exam room | 4.5 | 4.6 | 4.4 |
| Waiting for test results | 4.5 | 4.5 | 4.5 |
| Explanation of charges | 4.5 | 4.6 | 4.5 |
| Amount you pay for medical services | 4.4 | 4.4 | 4.4 |
