Patient Satisfaction Survey Results

Mean ratings (5=highest)
(Total Sample and by Gender)

On all characteristics, the practice is highly rated; close to ideal ratings are evidenced, with no measurable gender differences.

	Total	Male	Female
Ease of making appointments	4.8	4.7	4.8
Physician listens to you	4.8	4.8	4.8
Physician answers all your questions	4.8	4.8	4.8
Physician gives you good advice and treatment	4.8	4.8	4.8
Nurses/medical assistants friendly/professional	4.8	4.8	4.8
Cleanliness of facility	4.8	4.8	4.8
Comfort and safety while waiting	4.8	4.8	4.8
Privacy	4.8	4.8	4.8
Likelihood of referring friends/family	4.8	4.8	4.8
Nurses/medical assistants answer all questions	4.8	4.8	4.8
Physician takes enough time with you	4.8	4.7	4.8
Hours center is open	4.6	4.7	4.6
Convenience of center’s location	4.6	4.6	4.6
Prompt return of telephone calls	4.6	4.7	4.6
Collection of payment	4.6	4.6	4.5
Location for visits or testing	4.6	4.6	4.7
Time in waiting room	4.5	4.6	4.5
Time in exam room	4.5	4.6	4.4
Waiting for test results	4.5	4.5	4.5
Explanation of charges	4.5	4.6	4.5
Amount you pay for medical services	4.4	4.4	4.4