Telehealth & FAQs

A telehealth visit is a type of virtual video chat visit with your provider. If you have a smartphone, you will be able to video chat with your provider and receive the necessary help that you need. This service is convenient for patients because you can meet with a doctor without having to be in the same location as them, and you can schedule your appointment whenever is best for you. No more taking off work just to see the doctor. Why not see him on your lunch break or before you walk into the office for the day? Telemedicine makes it easy!

A telehealth visit with a physician from Digestive Healthcare Center allows you to get your questions answered whenever it is most convenient for you. If you are out of the area, you’ll still be able to get in touch with one of our doctors, and receive a diagnosis or have your prescription refilled without having to drive to the office and wait in the waiting room. Your doctor will send your prescription directly to your pharmacy.

Although telehealth visits are a great option for many seeking medical care, there are some risks associated with the service. In some cases, the information conveyed through the telehealth visit may not be sufficient and further testing may be needed. For example, if you are experiencing abdominal pain or rectal bleeding , a telehealth visit would not be appropriate for you, as you would need to be examined in person so the cause of these conditions can be determined. If any physical tests are required, you will need to schedule an office visit. Although the quality of video and audio for the service are high, the use of technology always runs the risk of a connection issue.

Remote monitoring via asynchronous, HIPAA-compliant clinical protocols and video conferencing that incorporates Bluetooth-enabled peripheral devices, and secure high-speed data transfer via a tablet, smartphone, or other similar device.

It’s as simple as calling our office to set up an appointment!

We are still a doctor’s office, so timing is everything. If you think you are going to be late for your telehealth visit, please just give us a call so that we may let the doctor know. You will be allowed up to 15 minutes before we cancel the visit and ask that you reschedule.

If you feel that you need to cancel or reschedule your telehealth visit, give our office a call and we would be happy to assist you.

Insurance policy coverage for telehealth visits can vary. These appointments are typically covered by your regular health insurance. That means that you’ll be charged the same co-pay, deductible, and/or co-insurance as you would after an in-person visit. For better clarification, we suggest that you call your insurance carrier and ask them about your “Telehealth benefits” using Place of Service “2.” The rep should be able to provide you with the specific details.

If you are a new patient with the practice and would like to schedule a telehealth visit with one of our doctors, you are more than welcome to do so. To make sure that you are prepared for the visit, please go through the checklist below.

1. Be sure to let the office know if you have updated insurance information.

2. Make sure all of your patient forms are up to date. If you have questions you can ask an office representative.

3. Be sure that your office visit does not require a referral.

4. Have a smartphone.

If you have any questions regarding any of these requirements please give our billing office a call at (908) 218-1616.

If you have had any recent lab work or tests performed, please make sure that you have them sent over to our office via fax. The day before your visit, please give us a call to make sure that we have received your labs and tests.

Yes! As long as your wireless connection is strong enough. Make sure you are in an area where nothing can interfere with your connection.